Triplex Care

Triplex Care Services provides personalised NDIS support with a strong focus on quality care and individual needs, helping people across Southeast Queensland live with greater independence and confidence.

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At Triplex Care Services, we are dedicated to providing exceptional complex care to individuals across Southeast Queensland. Our experienced staff ensures the highest standard of care, focusing on the unique needs of each participant.

Q How do I get in touch with Triplex Care for general enquiries?

You can contact us via phone at 1300 802 785 , email at admin@triplexcare.com.au , or visit our website at preview.ardigitalsolutions.com/triplex/ to fill out an enquiry form. Our friendly team will get back to you as soon as possible.

Q What is the process for joining Triplex Care Services?

Our onboarding process involves the following steps: Initial Enquiry: Contact us to express your interest in our services. Consultation: Schedule a consultation to discuss your needs and goals. Assessment: Our team will conduct a comprehensive assessment to understand your individual requirements. Care Plan Development: We’ll develop a personalized care plan in collaboration with you and your support network. Agreement: Sign the service agreement outlining the terms, conditions, and supports you will receive. Commencement: Start receiving our tailored services as per your care plan.

Q What types of ongoing supports does Triplex Care provide?

We offer a range of ongoing supports, including but not limited to: ->Personal Care and Assistance ->Community Participation and Inclusion ->Therapy and Rehabilitation Services ->Skill Development Programs ->Short-Term Accommodation (STA) and Respite Care ->Mental Health Support ->Social and Recreational Activities

Q How can Triplex Care help me access more supports?

Our team can assist you in accessing additional supports by: ->Identifying and understanding your evolving needs. ->Connecting you with relevant services and professionals. ->Supporting you in navigating the NDIS system and updating your NDIS plan. ->Providing information and resources on available supports.

Q How does Triplex Care advocate for participants' needs?

We advocate for our participants by: ->Actively listening to their needs and preferences. ->Representing their interests in meetings and interactions with other service providers or NDIS planners. ->Providing support and resources to empower participants to advocate for themselves. ->Ensuring participants’ rights are upheld in all aspects of service delivery.

Q What should I do if I want to make a complaint?

If you have a complaint, you can: ->Contact Us: Speak to a staff member or contact our complaints officer directly. ->Submit a Complaint Form: Schedule a consultation to discuss your needs and goals. Fill out a complaint form available on our website or at our office. ->Follow-Up: We’ll acknowledge your complaint, investigate it thoroughly, and keep you informed throughout the process. ->Resolution: We aim to resolve complaints promptly and fairly. If you’re not satisfied with the outcome, you can escalate the matter to external bodies like the NDIS Quality and Safeguards Commission.