The NDIS provides funding for supports that help participants live more independently and achieve their goals. Services may include: Assistance with daily living and personal care Household tasks (cleaning, laundry, meal prep) Community participation and social activities Support coordination Therapeutic supports (such as occupational therapy or speech therapy) Supported employment and skill development Assistive technology and home modifications Transport support (when approved in the plan) All supports must be reasonable and necessary and related to the participant’s disability.
Yes. An NDIS participant can use multiple service providers at the same time. Many participants choose different providers for different services (for example, one for personal care and another for therapy). This gives participants more choice and control over their supports.
NDIS service providers cannot access your health records without your consent. They may only view or receive information that you choose to share and that is relevant to delivering your supports. Your privacy is protected under Australian privacy laws.
The NDIS service provider portal is accessed through the NDIS myplace portal. Only registered NDIS providers can access it Providers must have a PRODA account and link it to their organisation Participants do not access the provider portal directly but can use myGov/myplace to manage their plan
You can appoint an NDIS service provider by: Choosing a provider that meets your needs Agreeing on services and supports Signing a Service Agreement Allowing them to claim payment through your plan (self-managed, plan-managed, or NDIA-managed) You can change providers at any time, following the notice period in your agreement.
Plan management covers the financial and administrative side of your NDIS plan, including: Paying invoices to service providers Tracking your NDIS budget Helping you use both registered and unregistered providers Providing budget reports and guidance Supporting you to understand your funding Plan managers do not deliver direct care, but they help you manage your funds easily.
Some providers may not offer transport because: Transport requires specific insurance and vehicle compliance Not all providers are funded or registered for transport services Transport must be specifically included in the participant’s NDIS plan Safety, staffing, or policy restrictions However, many providers do offer transport when it is funded and agreed upon in the service arrangement.
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